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POLICIES AND TERMS

Badminton Evolution – Policies & Terms

Last updated: 26 September 2026

Welcome to Badminton Evolution.

We want our coaching to be safe, positive, professional and enjoyable for everyone.

This page explains the main things you need to know about:

  • Bookings and payments

  • Cancellations

  • Player behaviour

  • Safeguarding

  • Health and safety

  • Photography and video

  • Privacy and personal information

  • Website information

  • Complaints and concerns

If you have any questions, please contact:

James Salter – Head Coach
Badminton Evolution
 coach@badmintonevolution.com

The Important Bits

Here is a quick summary:

  • Places are subject to availability.

  • Regular group places normally require 28 days’ notice if you decide to leave.

  • Please give at least 48 hours’ notice when cancelling an individually arranged 1-to-1 or small-group session.

  • Missed regular group sessions are not normally refundable.

  • Players are expected to behave respectfully and safely.

  • Safeguarding applies to children, young people and adults at risk.

  • Personal information is only collected where it is reasonably needed.

  • Photos and videos are handled carefully, especially where junior players are involved.

  • You can contact us at any time if you have a concern.

More detail is provided below.

1. About Badminton Evolution

Badminton Evolution provides professional badminton coaching and player development in Norfolk.

Coaching may include:

  • Junior group sessions

  • Adult coaching

  • 1-to-1 coaching

  • Small-group coaching

  • Player development sessions

  • Camps, events and other badminton activities

Players may be placed into groups based on their age, experience, playing level and development needs.

We may recommend that a player moves to another group if we believe it would better support their development.

Participation in a coaching group does not guarantee progression to another level, county selection, competition results or any particular playing outcome.

2. Booking a Place

Places are subject to availability.

Your place is normally confirmed once your booking has been accepted and any required payment has been made or an agreed payment arrangement is in place.

For junior players, parents or guardians should make sure that the information provided when booking is accurate and kept up to date.

3. Payments

Prices will be made clear before you book.

Payments should be made by the stated deadline or according to an agreed payment arrangement.

If prices change for an ongoing programme, we will aim to give reasonable notice before the new price takes effect.

If payments become overdue, participation may be paused until the outstanding amount has been paid.

Your statutory consumer rights are not affected.

4. Leaving a Regular Coaching Group

If you have an ongoing place in a regular Badminton Evolution group, we ask for 28 days’ written notice if you decide to leave.

Please email:

coach@badmintonevolution.com

Fees that fall within the notice period may still be payable.

This helps us manage court bookings, coaching numbers and places for other players.

5. Cancelling 1-to-1 or Small-Group Coaching

For individually arranged sessions, please provide at least 48 hours’ notice if you need to cancel or rearrange.

If less than 48 hours’ notice is given, the session fee may still be payable where the coaching time cannot reasonably be filled or costs have already been incurred.

Where enough notice is given, we will normally try to rearrange the session.

6. Missing a Regular Group Session

Your regular group fee reserves your place within that session.

If you miss a session because of:

  • Illness

  • Holiday

  • Personal commitments

  • Transport difficulties

  • Other circumstances outside Badminton Evolution’s control

the session will not normally be refunded or credited.

Exceptional circumstances may be considered individually.

7. If We Need to Cancel

Sometimes a session may need to be changed or cancelled because of circumstances such as:

  • Coach illness

  • Venue closure

  • Severe weather

  • Facility problems

  • Safety concerns

  • Other circumstances outside our reasonable control

Where Badminton Evolution cancels a session, we will aim to offer an appropriate alternative.

This may include:

  • A rearranged session

  • An alternative session

  • A credit

  • A refund where appropriate

We will communicate important changes as soon as reasonably possible.

8. Player Behaviour

We want Badminton Evolution to be a positive place to train.

Players should:

  • Treat coaches, players, parents and venue staff with respect

  • Follow reasonable coaching and safety instructions

  • Use equipment safely

  • Wear suitable sports clothing and footwear

  • Avoid behaviour that puts themselves or others at risk

We do not accept:

  • Bullying

  • Harassment

  • Discrimination

  • Threatening or abusive behaviour

  • Deliberately unsafe behaviour

  • Serious or repeated misconduct

Where necessary, a player may be asked to leave a session or programme.

For junior players, concerns will normally be discussed with their parent or guardian where appropriate.

9. Safeguarding

The welfare and safety of all participants is important to Badminton Evolution.

Safeguarding applies to:

  • Children and young people under 18

  • Adults at risk

  • Any participant who raises a welfare or safeguarding concern

We want everyone to:

  • Feel safe

  • Be treated with respect

  • Enjoy their badminton

  • Feel comfortable speaking up

  • Be protected from bullying, harassment, abuse, neglect, exploitation or inappropriate behaviour

Coaches are expected to maintain appropriate professional boundaries with all players.

Any safeguarding concern will be taken seriously and handled appropriately.

Where necessary, concerns may be referred to an appropriate safeguarding organisation, governing body, local authority, police or other relevant service.

If you have a safeguarding concern, please contact:

James Salter
 coach@badmintonevolution.com

If someone is in immediate danger, contact the emergency services.

10. Safeguarding Children & Young People

Badminton Evolution aims to create a positive environment where children and young people:

  • Feel safe and supported

  • Are listened to

  • Are treated fairly and respectfully

  • Can enjoy badminton without bullying, harassment or abuse

  • Can develop within appropriate professional boundaries

Communication with junior players should be appropriate, professional and related to badminton or coaching.

Parents and guardians are encouraged to raise concerns if they are ever uncomfortable with communication, behaviour or any aspect of the coaching environment.

11. Adults at Risk

Some adults may need additional protection because of their circumstances.

This can include adults who may be at greater risk because of:

  • Disability

  • Illness

  • Care or support needs

  • Reduced ability to protect themselves from harm

  • Coercion or controlling behaviour

  • Exploitation

  • Other personal circumstances

Badminton Evolution will take concerns involving adults at risk seriously.

Safeguarding concerns may include:

  • Physical abuse

  • Emotional or psychological abuse

  • Sexual abuse

  • Financial abuse

  • Neglect

  • Discrimination

  • Harassment

  • Coercive or controlling behaviour

  • Exploitation

Where possible, adults will be involved in decisions affecting them and their wishes will be respected.

Appropriate action may still be necessary where there is a serious or immediate risk to someone’s safety.

12. Professional Boundaries

Coaches should maintain appropriate professional relationships with all players.

Coaches should:

  • Treat players fairly and respectfully

  • Use appropriate language

  • Maintain suitable professional boundaries

  • Avoid inappropriate physical contact

  • Keep communication relevant and professional

  • Put player welfare before competitive or performance outcomes

Any concern about professional conduct can be raised using the contact details on this page.

13. Health, Injuries & Additional Needs

Please tell us about any relevant:

  • Medical conditions

  • Injuries

  • Allergies

  • Disabilities

  • Additional needs

that may affect safe participation.

Players should tell their coach if they feel unwell, experience pain or become injured during a session.

In an emergency, we may:

  • Provide basic first aid

  • Contact a parent or guardian

  • Contact an emergency contact

  • Contact emergency services

Parents and guardians are responsible for deciding whether their child is fit to participate and should seek medical advice where appropriate.

Adult players are responsible for informing coaches of relevant conditions or injuries where necessary for safe participation.

14. Personal Belongings

Players are responsible for their own belongings, including:

  • Rackets

  • Phones

  • Bags

  • Clothing

  • Other personal items

We recommend keeping valuable items secure.

Badminton Evolution cannot normally accept responsibility for lost, stolen or damaged personal belongings unless responsibility arises under applicable law.

15. Photography & Video

Photos and videos may occasionally be taken during Badminton Evolution sessions.

They may be used for:

  • Coaching feedback

  • Player development

  • The Badminton Evolution website

  • Social media

  • Advertising

  • Posters and promotional material

For junior players, appropriate permission will be obtained where required before identifiable photos or videos are used for promotional purposes.

Adults can also let us know if they do not want identifiable promotional photos or videos used.

You can contact us at any time about photography or video preferences.

Choosing not to allow promotional photography will not affect a player’s ability to take part in coaching.

16. Your Personal Information

We only collect information that is reasonably needed to provide our services.

This may include:

  • Player names

  • Ages or dates of birth

  • Parent or guardian contact details

  • Adult player contact details

  • Emergency contacts

  • Attendance information

  • Coaching information

  • Booking information

  • Payment records

  • Relevant health or additional-needs information

We may also collect information when you contact us through:

  • Email

  • Phone

  • Website forms

  • WhatsApp

  • Social media

17. Why We Use Your Information

We may use personal information to:

  • Manage bookings

  • Run coaching sessions

  • Communicate with players and parents

  • Process payments

  • Manage attendance

  • Support player development

  • Protect health and safety

  • Meet safeguarding responsibilities

  • Improve our services

  • Meet legal or administrative requirements

We do not sell personal information.

18. Children’s Personal Information

Children have their own privacy rights.

Because Badminton Evolution works with junior players, we take extra care with children’s information.

We aim to:

  • Only collect information we reasonably need

  • Keep information secure

  • Explain clearly why information is required

  • Avoid using children’s information in unexpected ways

  • Take extra care with photographs and videos

Parents and guardians will normally be involved in the information provided about younger players.

As young people become older and more able to understand how their information is used, their own views and rights may also become increasingly relevant.

19. Who We May Share Information With

We may sometimes need to share limited information with organisations such as:

  • Coaching venues

  • Payment providers

  • Website or technology providers

  • Insurers or professional advisers

  • Badminton organisations

  • Emergency services

  • Safeguarding organisations

  • Local authorities

  • Police or other authorities where legally required

We will only share information where there is an appropriate reason to do so.

20. How Long We Keep Information

We do not keep personal information for longer than reasonably necessary.

How long information is kept depends on:

  • Why it was collected

  • Legal requirements

  • Accounting requirements

  • Safeguarding considerations

  • Insurance requirements

  • Whether the player remains involved with Badminton Evolution

Information that is no longer needed will be deleted, destroyed or anonymised where appropriate.

21. Your Privacy Rights

Depending on the circumstances, you may have the right to:

  • Ask what information we hold about you

  • Ask for incorrect information to be corrected

  • Ask for information to be deleted in certain circumstances

  • Object to certain uses of your information

  • Ask us to restrict how information is used

  • Withdraw consent where we rely on consent

To make a request, contact:

coach@badmintonevolution.com

22. Marketing

We may occasionally let players or parents know about:

  • New coaching sessions

  • Coaching availability

  • Camps

  • Events

  • Other Badminton Evolution opportunities

You can ask us to stop sending marketing messages at any time.

Essential messages relating to sessions you have booked may still be sent.

23. Cookies & Website Information

The Badminton Evolution website is hosted using Wix.

Wix may use essential cookies that are necessary for the website to work securely and correctly.

Badminton Evolution does not intentionally use additional tracking or advertising cookies unless these are enabled through Wix or another website service.

If non-essential cookies are used, visitors will be given an appropriate choice where required.

You can manage your cookie preferences through your browser or any cookie settings provided on the website.

24. Complaints & Concerns

If you have a concern about:

  • Coaching

  • Payments

  • Behaviour

  • Safeguarding

  • Privacy

  • Any other part of Badminton Evolution

please contact us.

We would always prefer the opportunity to discuss concerns and resolve them fairly.

James Salter – Head Coach
Badminton Evolution
 coach@badmintonevolution.com

Where a concern relates to safeguarding, privacy or another serious matter, it may also be appropriate to contact the relevant governing body, regulator or statutory organisation.

25. Changes to These Policies

We may occasionally update these policies if:

  • Our services change

  • Our website changes

  • Our operating arrangements change

  • Legal or regulatory requirements change

The latest version will be published on the Badminton Evolution website.

26. Our Commitment

Badminton Evolution is committed to providing a coaching environment that is:

Safe • Positive • Respectful • Inclusive • Professional • Player-centred

By booking or participating in Badminton Evolution coaching, you confirm that you have read and understood the relevant information on this page.

For junior players, a parent or legal guardian should agree to these terms where appropriate.

Badminton Evolution
Professional Badminton Coaching & Player Development
Head Coach: James Salter
 coach@badmintonevolution.com

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